For 30 years, ITSM tools have been glorified database frontends. Thousands of fields. Hundreds of screens. Zero intelligence. ARIA is the paradigm shift.
Stop filling out 50-field forms. Just tell ARIA what happened. The AI extracts entities, determines priority, routes to the right team.
"Select Category > Hardware > Laptop > Issue Type > Performance > Priority > Fill 23 more fields..."
"My laptop is running slow since the update yesterday"
ARIA remembers everything. Your conversation history, related incidents, team patterns. It brings the right information to you.
"Click Reports > Custom > Query Builder > Select Tables > Join > Export > Copy > Open New Tab..."
"Show me similar incidents from last month"
See how everything connects. Services, incidents, changes, people - all visualized in an interactive knowledge graph you can explore.
Endless spreadsheets, pivot tables, disconnected reports
Living, breathing knowledge graph that reveals patterns
The ARIA canvas isn't just a chatbot. It's a context-aware AI that understands exactly where you are, what you're looking at, and what you need next.
Looking at an incident? ARIA knows. It can analyze, suggest solutions, find similar cases - all without you explaining.
Full conversation history, your preferences, team patterns. ARIA learns and adapts to how you work.
ARIA doesn't wait to be asked. It surfaces insights, warns about patterns, suggests next steps.
Traditional ITSM shows you tables. ARIA shows you relationships. Watch how incidents, changes, services, and people interconnect in real-time.
Forget endless FAQ articles that never answer your actual question. ARIA uses Kepner-Tregoe problem analysis to understand your specific situation and guide you to real solutions.
"Did you try turning it off and on again?" - Article #4,523 that doesn't help
K-T methodology: What's happening? Where? When? How extensive?
IS vs IS NOT comparison to isolate the true root cause
Weighted criteria to choose the best solution for YOUR situation
ARIA doesn't just follow ITIL - it teaches it. Every interaction reinforces best practices. Your team learns by doing, guided by AI that knows the framework inside out.
No 6-month implementation projects. ARIA's AI assistant guides you through setup conversationally. Just answer questions about your organization and watch it configure itself.
"Tell me about your IT team structure and I'll set up the right escalation paths..."
ARIA explains why it suggests certain actions. "I'm routing this as a Problem because multiple incidents share the same root cause - that's ITIL Problem Management."
"This should be a Change Request, not an Incident. Here's why according to ITIL..."
ARIA finds and connects to your existing tools automatically. No manual integrations. It discovers APIs, maps data models, and starts flowing information immediately.
"I found your Jira, PagerDuty, and Slack. Want me to sync incident data?"
Most ITSM tools take 6-12 months. ARIA takes days.
Be among the first to escape menu hell. Get early access to ARIA and transform how your team works.
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